DIGITAL PRODUCTS & ONLINE PROGRAMS

TERMS & CONDITIONS

INTRODUCTION

These Terms and Conditions (Terms) apply to every person (you, your or participant) who purchases, accesses or uses any digital product, online program, online course, membership, downloadable resource, educational material or other digital content (Digital Products) made available by Whole Approach Nutrition (we, us or our).

These Terms should be read together with our Privacy Policy and Website Terms of Use, which are available on our website. Together, these documents govern the legal relationship between you and us in relation to your purchase and use of our Digital Products.

By purchasing, accessing or using any Digital Product, you acknowledge that you have had sufficient opportunity to read these Terms, ask any questions prior to purchase, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not purchase or access our Digital Products.

DEFINITIONS

For the purposes of these Terms:

Digital Products means any online course, educational program, membership, downloadable guide, meal plan, eBook, masterclass, video training, webinar, workshop, digital resource, template or other educational material supplied by us from time to time.

Program means the specific Digital Product purchased by you.

Content means all videos, audio recordings, downloads, PDFs, graphics, worksheets, meal plans, recipes, presentations, text, educational materials and any other content provided within the Program.

Website means www.wholeapproachnutrition.com.au and any associated webpages owned or operated by Whole Approach Nutrition.

ELIGIBILITY

By purchasing or accessing a Digital Product you warrant that:

you are at least 18 years of age, or have obtained the consent of your parent or legal guardian;
all information provided by you is accurate and complete;
you are purchasing the Program for your own personal use unless otherwise agreed by us in writing.

FEES & PAYMENT

The purchase price for each Digital Product is displayed on our Website at the time of purchase.

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Payment must be received in full before access to the Program is granted unless an approved payment plan has been agreed to by us.

We reserve the right to change the price of any Digital Product at any time. Any price changes will not affect purchases that have already been completed.

Where applicable, GST will be included in the purchase price in accordance with Australian taxation legislation.

PAYMENT PLANS

Where a payment plan is offered, you agree to make all payments by their due dates.

Failure to make a scheduled payment may result in suspension or termination of your access to the Program until all outstanding amounts have been paid.

You remain responsible for the full purchase price regardless of whether you complete the Program.

REFUND POLICY

Due to the digital nature of our Programs, refunds are generally not available once access has been granted.

However, nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

If you believe you are entitled to a refund, we ask that you contact us in writing outlining the reasons for your request. We will consider your request in accordance with our obligations under the Australian Consumer Law and notify you of the outcome within a reasonable timeframe.

We do not provide refunds where you simply change your mind, decide the Program is no longer suitable for your circumstances, fail to complete the Program, or do not achieve your desired results.

ACCESS TO THE PROGRAM

Access to the Program will generally be provided following successful payment.

You are responsible for ensuring you have a reliable internet connection and suitable device to access the Program.

We reserve the right to modify, update, replace or remove Program content where reasonably necessary to improve the educational experience or maintain the accuracy of the information provided.

Where practical, we will endeavour to minimise interruptions to your access.

LIFETIME ACCESS

Where a Program is advertised as including "lifetime access", this means access for the lifetime of the Program while it continues to be owned and offered by Whole Approach Nutrition.

We reserve the right to discontinue, replace or substantially update any Digital Product at any time.

Where a Program is retired, we may, at our discretion, provide access to an updated version or an alternative Program of similar value, however we are under no obligation to do so.

GENERAL

Amendments

We may amend these Terms from time to time where reasonably necessary. Updated versions will be made available on our Website.

Continued access to or use of our Digital Products after any amendment constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No Waiver

Any failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

Contact

If you have any questions regarding these Terms, please contact:

Whole Approach Nutrition

Email: hello@wholeapproachnutrition.com.au

Website: www.wholeapproachnutrition.com.au

ANNEXURE 1

Terms Specific to Digital Products & Online Programs

1. Educational Purpose

Our Digital Products are intended to provide general education relating to nutrition, hormone health, metabolism, lifestyle and wellbeing.

Our Programs are developed by a qualified Clinical Nutritionist and are designed to provide evidence informed education to help participants better understand their health.

The information provided is educational in nature and is not intended to diagnose, treat, cure or prevent any disease or medical condition. Participation in any Program does not establish a practitioner-client relationship between you and Whole Approach Nutrition.

Nothing contained within a Program should be interpreted as personalised medical, nutritional or healthcare advice.

2. Health & Medical Disclaimer

The information provided throughout our Programs is based on current knowledge, clinical experience and evidence available at the time of publication.

The educational content is not intended to replace the advice, diagnosis or treatment provided by your doctor or other qualified healthcare professional.

Always consult your healthcare provider before making changes to your diet, supplements, medications, exercise routine or healthcare plan, particularly if you are pregnant, breastfeeding, have an existing medical condition or are taking prescription medication.

Any supplement recommendations contained within the Program are general educational recommendations only and may not be appropriate for every individual. You should always discuss new supplements with your healthcare provider to determine whether they are appropriate for your individual circumstances, particularly if you have a medical condition, are pregnant or breastfeeding, or are taking prescription medication.

If you experience new, worsening or concerning symptoms while implementing any information contained within the Program, discontinue the relevant recommendation and seek advice from your healthcare provider.

Never disregard professional medical advice or delay seeking medical treatment because of information contained within our Programs.

3. Pathology Testing & Functional Testing

Some Programs may discuss pathology testing, functional testing, laboratory reference ranges and optimal ranges for educational purposes.

This information is provided to assist participants in better understanding common health markers and is not intended to diagnose disease or replace medical assessment.

Any pathology results should always be interpreted in consultation with your doctor or other appropriately qualified healthcare practitioner.

4. Individual Responsibility

By participating in our Programs, you acknowledge that you are solely responsible for your own health decisions, actions and results.

You accept full responsibility for determining whether any information, recommendation or strategy discussed within the Program is appropriate for your own circumstances.

You acknowledge that individual responses to nutrition, lifestyle and health interventions vary considerably and that outcomes cannot be guaranteed.

5. No Guarantee of Outcomes

While we aim to provide high-quality educational content based on clinical experience and current evidence, we do not guarantee that participation in any Program will result in any particular health outcome, symptom improvement, diagnosis, weight loss or other specific result.

Results will vary depending on numerous factors, including your personal circumstances, medical history, consistency and adherence to recommendations.

6. Intellectual Property

All Program content remains the intellectual property of Whole Approach Nutrition unless otherwise stated.

Your purchase grants you a personal, non-transferable, non-exclusive licence to access and use the Program for your own individual educational purposes.

You must not:

share your login details with another person;
reproduce, copy or distribute Program materials;
upload videos, downloads or other Program content to third-party websites or platforms;
sell, sublicense or commercially exploit any part of the Program; or
represent any Program content as your own.

Unauthorised use of Program materials may result in immediate termination of access without refund and may constitute a breach of copyright law.

7. Personal Use Only

Our Programs are intended for individual use only.

Unless we have provided prior written consent, you must not use any Program content for teaching, coaching, commercial practice, workplace training or any other business purpose.

8. Access & Availability

We make every reasonable effort to ensure our Programs remain available.

However, from time to time maintenance, software updates, technical issues or circumstances beyond our reasonable control may temporarily interrupt access.

We do not guarantee uninterrupted or error-free access to any Program.

9. Program Updates

We may update, revise, replace or remove Program content from time to time to ensure information remains current or to improve the learning experience.

These updates may occur without prior notice.

10. Community Standards

Where a Program includes access to a private community, discussion forum, membership platform or live sessions, participants agree to interact respectfully with other members.

We reserve the right to remove comments or terminate access without refund where behaviour is abusive, threatening, discriminatory, defamatory, unlawful or otherwise considered inappropriate.

11. Termination of Access

We reserve the right to suspend or terminate access to any Program where a participant:

breaches these Terms;
shares Program content without permission;
provides false or misleading information;
behaves in a manner that is abusive, threatening or unlawful; or
interferes with the operation or security of the Program.

Termination under this clause does not entitle the participant to a refund.

12. Limitation of Liability

To the fullest extent permitted by law, Whole Approach Nutrition excludes liability for any loss, injury, damage or expense arising directly or indirectly from participation in a Program or reliance on any information contained within a Program.

Nothing in these Terms excludes any rights or remedies that cannot be excluded under the Australian Consumer Law.

13. Contact

If you have any questions regarding these Terms or any Digital Product, please contact: